VoIP technology helps reduce 80% of communication costs. Creating a cloud call center works to enhance internet calls and initiate more efficient communication with customers and employees, besides organizing the communication process between employees and the ability to enter practical HD group calls and managing and monitoring the communication productivity.

VoIP has become an essential solution for all businesses around the globe. VoIP stands for Voice Over IP. It’s a group of technologies for delivering voice communications and multimedia sessions over Internet Protocol networks, through which voice data is transmitted as digital data. Using the Internet Protocol to make and receive voice data instead of the old-fashioned public switched telephone network (PSTN) enables businesses to communicate more efficiently and maximize team productivity.

Shabek services features

• Support WebRTC
• Connecting external lines through Gateway
• Support call recording and custom storage
• Unified system
• The ability to connect call center systems and customer relations system