1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you and Climatech Charger, operated by Alshirka Albadail Almumayaza For Energy Company (شركة الشركة البدائل المميزة للطاقة), a limited liability company, Commercial Registration Unified National Number 7040924792 ("Climatech", "we", "us"). By accessing climch.com, using a Climatech charger, signing a quotation, or using our CPMS platform, you accept these Terms in full. If you do not agree, you must not use our services. Our charging network, CPMS platform and driver portal are still in development. The sections about them apply once you use them.
2. Definitions
"Services" means the installation, supply, operation, maintenance, and software services we provide. "Charger" means any AC or DC EV charging unit supplied or operated by us. "CPMS" means our Charge Point Management System web and mobile platform. "Customer" means the entity or individual purchasing or using our Services. "Session" means a single charging event from connection to disconnection.
3. Quotations and contracts
Submitting our website quote wizard or contact form is a request for a quotation, not an offer or a contract. Product specifications, availability and warranty details in our online store are for information and are confirmed in the quotation. Our quotations are valid for 30 days unless stated otherwise. A binding contract is formed only on (a) the Customer's signed acceptance of the quotation and (b) Climatech's written confirmation. All purchase orders are subject to these Terms unless a separate signed master service agreement applies. Project scope, pricing, milestones and timelines are set out in the signed quotation or statement of work.
4. Site access and customer obligations
The Customer warrants that it has lawful right of access to the installation site and authority to commission electrical works. The Customer shall provide reasonable site access, accurate building drawings, and timely approvals from any third parties, such as the landlord, the municipality and SEC. Delays caused by the Customer's failure to provide access or approvals may result in change orders and additional charges.
5. Hardware warranty
All chargers we supply carry the original manufacturer's warranty. This is 2 or 3 years by default, depending on the charger brand, and every brand offers extended warranty options. Climatech also warrants civil and installation works for 2 years from commissioning. Warranties exclude damage caused by misuse, vandalism, force majeure, electrical surges from sources outside our installation, or unauthorized modification.
6. Maintenance contracts
We provide maintenance services under a separate Maintenance Contract that sets scope, response times and SLAs. The standard SLA is a 48-hour on-site response in major cities, with longer response windows in other regions. Clients can upgrade to a 4-hour or 24-hour response under their Maintenance Contract. We charge spare parts separately unless an active manufacturer warranty covers them.
7. CPMS platform use
Use of the CPMS is subject to a separate subscription agreement. The Customer is responsible for the security of its CPMS credentials and all activity under its account. Climatech provides the CPMS "as is" with commercially reasonable uptime targets, meaning 99.5% monthly availability excluding scheduled maintenance. The Customer shall not reverse-engineer, resell, or sublicense the CPMS without written consent.
8. Charging network: driver terms
Drivers using public chargers operated by Climatech agree to: (a) use the chargers only with vehicles compatible with the connector type, (b) not damage, vandalize, or misuse the equipment, (c) move the vehicle promptly once charging is complete or the maximum dwell time is reached, (d) pay all applicable fees including occupancy fees after the grace period, and (e) follow all on-site safety signage. Climatech may suspend or terminate accounts for breach.
9. Pricing and payment
Project prices are stated in Saudi Riyals (SAR), exclusive of 15% VAT unless otherwise specified. Payment terms are 30% on order, 60% on delivery, 10% on commissioning, unless varied in the signed quotation. CPMS subscription fees and charging session fees are billed monthly. Late payments may attract interest at the maximum rate permitted by Saudi law. We may suspend Services for accounts more than 30 days overdue.
10. Limitation of liability
To the maximum extent permitted by Saudi law, Climatech's aggregate liability under any contract shall not exceed the total amount paid by the Customer under that contract in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages including loss of profit, loss of business, or loss of data. Nothing in these Terms limits liability for fraud, gross negligence, death or personal injury caused by negligence, or any liability that cannot be excluded under Saudi law.
11. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including acts of God, war, terrorism, pandemics, government actions, SEC outages, or supply chain disruptions affecting hardware availability.
12. Confidentiality
Each party shall keep confidential all non-public information received from the other party in connection with the Services and shall use it only for the performance of the contract. This obligation survives termination for 3 years.
13. Intellectual property
All intellectual property rights in the CPMS, our designs, and our methodologies remain with Climatech. The Customer is granted a non-exclusive, non-transferable license to use the CPMS for the duration of the subscription. Hardware ownership transfers to the Customer upon full payment.
14. Termination
Either party may terminate a contract for material breach not remedied within 30 days of written notice. The Customer remains liable for all Services delivered up to the effective date of termination, plus any non-cancellable third-party costs incurred on its behalf.
15. Governing law and disputes
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall first be referred to good-faith negotiation between senior representatives of the parties. If unresolved within 30 days, disputes shall be referred to the competent courts of Riyadh, unless the parties agree in writing to arbitration under the Saudi Center for Commercial Arbitration (SCCA) Rules.
16. Changes to these Terms
We may revise these Terms. The latest version posted at climch.com/en/terms applies to all new orders and the next renewal of recurring services. We will notify Customers in writing of material changes that affect active contracts.
17. Contact
Contact legal@climch.com, info@climch.com or +966 55 111 2998 with questions about these Terms, or write to: Alshirka Albadail Almumayaza For Energy Company, King Fahad Branch Road, As Salamah, Al Olaya, Riyadh 12311, Kingdom of Saudi Arabia.
